Eagle Cleaning Services Terms of Service

Satisfaction Guarantee

We’re committed to delivering a clean you’ll love. If you’re not completely satisfied, let us know within 24 hours, and we’ll return the next business day to address any issues as long as it is not outside of our terms and conditions.

1. Authorization and Payment Terms

  • Automatic Billing: By using our services, you authorize Eagle Cleaning Services to charge your credit card or ACH account on file after each service. This automatic billing ensures timely payments and allows us to maintain our service standards.
  • Late Payment Policy: Payments remaining unpaid for over 30 days will incur a 5% monthly late fee on the outstanding balance. To avoid these fees, please ensure payment information is current and funds are available for processing.

2. Cancellation and Rescheduling Policy

  • Cancellation Fee: Cancellations must be made at least 24 hours before the scheduled service. Cancellations within this timeframe will incur a $50 cancellation fee. Same-day cancellations or no-shows will be billed in full.
  • Weather-Related Rescheduling: In cases of extreme weather, we may reschedule services at our discretion to ensure safety. We will notify you promptly of any schedule changes.

3. Service Preparation and Site Conditions

  • Property Preparation: Customers agree to clear the service area of personal items, such as toys, furniture, or decorations, to ensure efficient service. Failure to clear the area may result in additional charges for delays.
  • Customer Presence: If you are not present at the time of service, we will perform the work to the best of our ability based on our standard procedures and expectations. However, if the results do not meet your preferences, it will be your responsibility to have provided clear videos or images in advance outlining your specific requests.
  • Pet Waste Removal: If pet waste is present in the service area, we will charge our current hourly rate to pick up and remove it. This fee ensures a safe, clean workspace for our team.

4. Service Pricing and Adjustments

  • 4. Service Pricing and Adjustments

    • Service Rate: Services are priced based on an initial assessment. Any significant increase in work requirements (over 20%) may result in a service rate adjustment, which will be discussed with you before we proceed. If we are unable to reach you to discuss the adjustment, we will make an executive decision to either upgrade the package or complete the agreed-upon service up to our budgeted hours to ensure timely and efficient service.

5. Liability for Property Damage or Loss

Eagle Cleaning Services exercises care during every service, but we are not liable for accidental damage or loss caused by pre-existing conditions or unstable environments within the home. This includes, but is not limited to, fragile or high-value items left in an unsafe, unsecured, or unstable position. We ask that clients secure such items before cleaning or notify us of any special handling requirements.

6. Before and After Documentation

For quality assurance and transparency, our team members are required to take before and after photos of all serviced areas. These images are securely stored and used only to confirm service completion and quality. If you have any questions about this policy, please let us know.

7. Service Satisfaction and Quality Assurance

  • Service Guarantee: If you are dissatisfied with any aspect of our service, please notify us within 24 hours so we can promptly address the issue.
  • Photo Documentation: To maintain transparency, we capture before-and-after photos for internal records and quality assurance.

8. Indemnification

By using our services, the customer agrees to indemnify and hold harmless Eagle Cleaning Services, its employees, and agents from any claims, damages, or liabilities resulting from failure to adhere to these terms or from issues arising from the use of our services.

9. Termination of Service

  • Customer-Initiated Termination: Customers may terminate services with a 14-day written notice to allow for a smooth transition. Refunds for prepaid services will be prorated based on services provided and processed within 7-10 business days. Final charges may include any outstanding fees or balances.

10. Modifications to Terms

Eagle Cleaning Services reserves the right to update these Terms of Service at any time. Customers will be notified of any significant changes that may impact their service or billing.

11. Client Confidentiality

Our team is required to respect and maintain confidentiality regarding any client information or materials encountered during cleaning.

12. Background Checks and Insurance

All team members undergo a thorough vetting process, including background checks and insurance coverage, to ensure quality and peace of mind.

13. Force Majeure

Eagle Cleaning Services is not liable for delays or inability to perform services due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government restrictions, or other unforeseen circumstances. We will work with clients to reschedule services as soon as conditions permit.

14. Customer Responsibilities

  • Access to Property: Customers must ensure we have access to the property at the scheduled time. Failure to provide access may result in cancellation fees or delays.
  • Utilities and Equipment: Customers must provide access to basic utilities (electricity and water) as needed for cleaning services.

15. Non-Solicitation Clause

Customers agree not to solicit, hire, or contract any current or former employees, contractors, or service providers of Eagle Cleaning Services for similar services outside of our company. This clause remains in effect for a period of one year after the end of the service agreement. Violation of this clause will result in legal action, and customers may be liable for damages up to $10,000.

16. Dispute Resolution

Any disputes arising under these terms will be resolved through mediation first. If mediation is unsuccessful, disputes will be settled through binding arbitration in accordance with applicable laws in the state of Idaho.

17. Governing Law

These Terms of Service are governed by the laws of the state of Idaho. By using our services, you consent to the exclusive jurisdiction of Idaho courts for any disputes.

18. Contact Information

For any questions or concerns regarding these terms, please contact us directly through our website or by email. We’re here to ensure a positive experience and resolve any issues promptly.

19. Guarantee

If you are not completely satisfied after 90 days of service, we will give you 1 month of free service.

Thank you for choosing Eagle Cleaning Services! These Terms of Service help ensure a seamless and professional experience for all our valued clients.